Refund policy

This is a summary of the refund rules in the AI Service Terms. If anything here differs from the terms, the terms apply. This policy doesn’t limit any refund rights you have under the law of your country.

Failed generations are refunded automatically

If a generation fails with an error, is rejected by the content safety filter, is cancelled or expires, its credits are returned to your balance automatically. You don’t need to ask.

Credit packs

• You can request a full refund within 14 days of purchase if none of the credits from that pack have been used.
• Once any credits from the pack have been used, the pack can’t be refunded.
• Credits returned because of a failed generation don’t count as being used.

Subscriptions

• Subscription fees generally can’t be refunded once credits or plan benefits have been used in that billing period.
• Cancelling stops future renewals; it doesn’t refund the current period.
• If a subscription payment is refunded in full, or reversed through a chargeback or payment dispute, the subscription credits from that period are removed.

What can’t be refunded

• Credits used for a generation that finished, even if you’re not happy with the result
• Bonus credits, such as sign-up credits and referral rewards

How to request a refund

Contact support with the email address of your account and the date of the purchase. If a refund is approved, the unused credits from that purchase are removed from your balance.