Sign-in and region problems
“An account already exists for this email with a different sign-in method”
This email is already registered with another sign-in method (Google, Apple, Microsoft, or email and a password). The message shows the existing sign-in method; sign in that way. If you signed up with Google and want to add a password, sign in with Google when the “Connect Google Account” panel asks you to, and the password is added to the same account.
I didn’t get the code or email
- Check your spam or junk folder, and make sure the address is spelled correctly.
- Wait a minute, then request a new code. If you see “A verification code was already sent”, use the latest email.
“This link is invalid, expired, or has already been used”
Verification and password-reset links work once and only for a limited time. Request a new one — for a password, click Forgot your password? on the sign-in page.
The Google, Apple or Microsoft window doesn’t open
Allow pop-ups for bandicam.ai in your browser, then try again.
“Too many attempts. Please try again later.”
There were too many sign-in, sign-up or password-reset attempts in a short time. Wait a while (up to an hour) and try again.
“This email address can’t be used to sign up” or “This account cannot use this service”
Some email domains, including temporary ones, can’t be used. Sign up with a different address, or sign in with Google, Apple or Microsoft.
“This browser is no longer supported”
Internet Explorer and the old version of Microsoft Edge aren’t supported. Use the latest Microsoft Edge or Google Chrome.
“AI Studio is unavailable in your region”
AI Studio isn’t available in mainland China. Your location is determined from your internet connection. In this region, AI generation, credits and purchases are not available. Hong Kong, Macau and Taiwan are not affected.
“Please accept the current AI Service Terms to continue”
The terms were updated. Review them in the dialog, check the box and continue.
My account is locked because it is being deleted
While an account deletion is pending, the account can’t be used. You can cancel the deletion during the waiting period. See Delete your account.