Contact support
Can’t find the answer here? The Bandicam support team is happy to help.
How to reach us
- Contact form: bandicam.com/company/contact
- Email: bandicam@bandicam.com
In AI Studio, the headset icon at the top of the page also takes you to the contact page.
What to include
These details help us find the problem quickly:
- The email address of your Bandicam account
- The Job ID of the generation (My Creations › Activity Log › click the row)
- The tool or model you used and the exact error message
- For payments: the purchase date and the plan or pack you bought
- A screenshot, if possible
Never send your password or full card number. We’ll never ask for them.