Why is my screenshot black?

The source is protected content, an exclusive full-screen game, or the graphics device changed. Try windowed mode and restart ZunShot.

Can ZunShot capture Netflix?

No. Windows protects that output for every capture tool.

My capture is black or empty

A black capture almost always means the source refused to be captured or the graphics device changed under ZunShot.

A protected video or full-screen game captured as a solid black frame; Windows blocks capture of protected output for every tool

Case 1: A video player or streaming site

Netflix, Disney+ and some players use protected output. Windows blacks out protected areas for every capture tool. Nothing in ZunShot can bypass this. Pause the player and use the browser's picture-in-picture or a non-protected source.

Case 2: A full-screen game

Exclusive full-screen mode is not always capturable. Switch the game to borderless windowed mode, then use Instant Capture or window capture.

Case 3: After a display driver update or a new monitor

Exit ZunShot from the tray icon and start it again. The graphics device is re-created on start.

Case 4: Remote desktop or a virtual machine

Capture inside the remote session, not from the host, or the other way round. Both sides can capture their own desktop only.

Case 5: One monitor is black, the others are fine

Mixed DPI or a monitor that just woke up. Move the ZunShot window onto that monitor once, then capture again. If it persists, send us your monitor layout (Windows Settings > System > Display) with the support request.

Quick answers

Why is my screenshot black?: The source is protected content, an exclusive full-screen game, or the graphics device changed. Try windowed mode and restart ZunShot.
Can ZunShot capture Netflix?: No. Windows protects that output for every capture tool.