FAQs (Frequently Asked Questions)

These are frequently asked questions about Bandicam.

Sound Problems

• No Sound: How to record system sound on your computer
• No Voice: How to record voice from the microphone
• Sound+Voice: How to record "computer sound" and "your voice" at the same time
• Noise: How to remove microphone noise/howling/robot/echo sound
• Error message: Failed to start audio capture

Video Problems

• Start: I can't run Bandicam, it crashes/freezes/stops
• Black Screen: The recorded video file is black
• No FPS: I can't see the FPS number (Green/Red FPS number)
• Lag/Lagging: Computer lag, my computer runs slowly
• Error message: Failed to create file

Edit/Information

• Edit: How to edit the recorded video in Sony Vegas/Premiere/Pinnacle
• How to make 1080p/720p YouTube videos
• How to use Bandicam without administrator privileges (bdcam_nonadmin.exe)
• How to use external codecs (x264/VFW, Lagarith lossless codec)

Purchase/License/Serial

• How to purchase/register Bandicam
• Bandicam Registration and License Policy
• Reseller FAQ and quotation
• Can I get a refund after registering the Bandicam Serial?
• I use the registered Bandicam but lost the serial number
• Error message: Cannot connect to the registration server

If you still have the problem, please visit the Bandicam forum or email us at bandicam@bandicam.com

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