FAQs (Frequently Asked Questions)

These are frequently asked questions about Bandicam.

Purchase/License/Serial

• License Management: Registration/Upgrade/Transfer
• Lost Serial Number, Resend license
• How to purchase/register Bandicam
• Reseller FAQ and quotation
• Can I get a refund after registering the serial number?
• What is the difference between the free and full version?
• Error: Registration failed | Cannot connect to the registration server

Sound Problems

• Voice: How to record microphone sound
• Sound: How to record computer sound
• Sound+Voice: How to record "computer sound" and "your voice" at the same time
• Noise: How to remove microphone noise/howling/robot/echo sound
• Error: Failed to start audio capture | The video and audio are out of sync

Video Problems

• Start: I can't run Bandicam, it crashes/freezes/stops
• Black Screen: The recorded video file is black
• No FPS: I can't see the FPS number (Green/Red FPS number)
• Lag/Lagging: My computer lags, runs slowly
• Error: Failed to create file | Screen tearing/stuttering

Edit/Information

• Best video/audio codec settings for video editing software
• How to make 1080p/720p YouTube videos
• "Game Recording" mode and UAC settings
• How to use external codecs (x264/VFW, Lagarith lossless codec)
• How to record an Android smartphone on your PC
• How to record mobile games with Bandicam (BlueStacks)

If you still have problems, please visit the Bandicam forum or email us at bandicam@bandicam.com