The video quality is not clear. There are artifacts on the screen.

Bandicam should record exactly what appears on the screen. If the recorded video has artifacts, or if the video is cut off or blurry, please check the following:


If the screen contains artifacts or is clipped,

1. There might be a problem with the video playback program.

Try playing the video with other video playback programs such as Windows Media Player or VLC media player.


2. If you see the screen tearing issue like below:

Screen tearing issue, Bandicam

1) Download and install the latest graphics card driver from the manufacturer's website.

- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/default.aspx
- AMD: https://www.amd.com/en/support


2) Uncheck the 'Use enhanced capture methodview' option and try recording.


3. Try Chrome or Firefox

Video stuttering issue, Bandicam

If you have been experiencing video stuttering issues like above, try Chrome or Firefox. If you are using 'Internet Explorer' or 'Edge' on Windows 10, check the 'Use software rendering instead of GPU rendering' option, and try again.

Use software rendering instead of GPU rendering


If the text is not clearly visible,

1. There might be a problem with the video playback program.

Try playing the video with other video playback programs such as Windows Media Player or VLC media player.

2. Set the “Format settings" of Bandicam to 'Full size, H264, quality value 100' and try recording.

set full size, Bandicam


3. If you post the recorded video on Facebook or YouTube, the text may be corrupt.

Even if the video on your computer looks clear, if you share it on Facebook / YouTube, the text on the website may become rearranged during the conversion process. To share a video without breaking the text, we recommend sharing the original video using services such as 'Google Drive, Microsoft OneDrive.'


If the recorded video is too bright,

When the screen is recorded too bright, Bandicam

1. There might be a problem with the HDR option in Windows 10.

Please turn off the HDR optionview in the display settings of Windows, and try again.


2. There might be a problem with the codec or your media player.

Try another video player such as Windows Media Player, VLC Player, or KM Player.


If following the above instructions does not solve the problem, please send the video file to bandicam@bandicam.com.

Related FAQs