The video quality is not clear. There are artifacts on screen.

Bandicam should record exactly what appears on the screen. If the recorded video has artifacts, or the video is cut off or blurry, please check the following.


If the screen contains artifacts or is clipped

1. It may be a problem with the video playback program.

Try playing the video with other video playback programs such as Windows Media Player or VLC media player.


2. If you see the screen tearing issue like below:

Download and install the latest graphics card driver from the graphics card manufacturer's website.

Screen tearing issue, Bandicam

- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/default.aspx
- AMD: https://www.amd.com/en/support

2) Uncheck the 'Use enhanced capture method' option and try recording.


3. If you see the video stuttering issue like below:

Video stuttering issue, Bandicam

It may be a web browser problem. If you are using the 'Internet Explorer' or 'Edge' web browser on Windows 10, check 'Use software rendering instead of GPU rendering' under Internet Properties - Advanced, and try recording.

Use software rendering instead of GPU rendering


If the text is not clearly visible

1. It may be a problem with the video playback program.

Try playing the video with other video playback programs such as Windows Media Player or VLC media player.

2. Set the “Format settings" of Bandicam to 'Full size, H264, quality value 100' and try recording.

set full size, Bandicam


3. If you post the recorded video on Facebook or YouTube, the text may be corrupt.

Even if the video on your computer looks clear, if you share it on Facebook / YouTube, the text on the site may become garbled during the conversion process. To share a video without breaking the text, we recommend sharing the original video using services such as 'Google Drive, Microsoft OneDrive'.


If the above does not solve the problem, please send the video file to bandicam@bandicam.com.

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