Black Screen Problem: The recorded video file is black
The black screen problem may occur because of the codec, media player, video acceleration function (overlay output) or copy-protection program.
If you are hearing sound but not seeing video when you play the recorded video, please try the solutions below.
* Solutions
1. There might be a problem with the video codec or your media player.
1) Please choose Xvid or another H264 (CPU, NVIDIA, Intel, AMD) codec and try again.
2) Please try VLC media player and try again.
3) If you recorded a video with the "H264 (CPU)" codec in "Windows 8, 10 or 11" and play the video through Windows Media Player in "Windows 7," you may have the black screen issue.
2. Please try the 'Game Recording Mode' instead of the 'Screen Recording Mode.'
To record a game, please use the Game Recording mode of Bandicam.
3. Start Bandicam before the recording target.
Please use the latest version of Bandicam and start Bandicam before the recording target.
While Bandicam is running, Bandicam shuts off the overlay output and streaming videos will not be played through the overlay output.
4. Uncheck the hardware acceleration option in Edge/Chrome
If you have a black screen issue with a specific website/video, uncheck the "Use Graphics acceleration when available" or "Use hardware acceleration when available" option in Edge/Chrome/Firefox, and try recording.