Introduction · FAQs The recorded video file runs black (Black Screen Problem)

Black Screen Problem

The reason for the black screen is because of the "Video Acceleration Function (Overlay output)".
To solve the problem, please see the below instructions.

1. Start Bandicam before the recording target.

While Bandicam is running, Bandicam shuts off the overlay output. If Bandicam is running, the streaming videos will not be played through the overlay output.

2. Use the latest version of Bandicam

- Download: http://www.bandicam.com/downloads/

3. Windows Media player can show the black screen when playing the recorded video.
Uninstall a codec pack or try VLC/POT media player.


4. If you use 'Screen Recording' mode, try 'Game Recording' mode of Bandicam.

- Video Tutorial: How to use 'Game Recording' mode.

'Game Recording' mode to avoid the black screen video


5. Change the "video acceleration function" setting (Windows XP only).

Click the right mouse button on the main screen of the computer, and click the 'Properties' option, then go through 'Display Properties > Settings > Advanced > Troubleshoot, and set to 'None' at the hardware acceleration menu.

display properties, advanced button, xp black screen


6. Restart your computer, and try it again.


7. Re-install the graphics card driver and DirectX, and try it again.


8. If you still have the problem, send your video file to bandicam@bandisoft.com

You may send the video file through the storage service below:
  • Dropbox (2GB~): http://www.dropbox.com/
  • Onedrive (10GB~): https://onedrive.live.com/
  • The free account can upload up to 2GB or higher.




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