I can't run Bandicam; it crashes/freezes/stops

Case 1: Failed to download and install

If you can't download Bandicam,

  • Try other web browsers such as Firefox, Chrome, Safari, Edge, etc.
  • Disable antivirus or toolbar programs.

If Bandicam freezes while installing, uncheck the "Debug" option and try again.


Case 2: Failed to start Bandicam, it won't open

If Bandicam doesn't start, please try the solutions below:

1. Download the latest version of Bandicam and try "bdcam_safemode"

If you can start Bandicam with "bdcam_safemode", uninstall your graphics card drivers, reinstall the latest graphics card driver, restart your computer, and try again (Very important).
- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/
- AMD: https://www.amd.com/en/support

2. Check the Bandicam icon on the system tray

If you checked the "Start Bandicam minimized to tray" option, please click the Bandicam icon on the system tray.

Bandicam icon in the system tray

3. Disable suspicious programs or copy-protection programs

If Bandicam started and then disappeared, there might be a compatibility issue with other programs such as antivirus (e.g., VMware Carbon Black, Intego antivirus, Kaspersky) or copy-protection programs. Please add Bandicam to the exclusions list of your antivirus program, uninstall copy-protection programs, or end suspicious programs from Task Manager of Windows.


If you still have problems, download https://dl.bandicam.com/tools/bsa.exe and send your installed program list to bandicam@bandicam.com


Case 3: Bandicam crashes/freezes when I start recording

If Bandicam crashes/freezes when you start recording, please try the solutions below:

1. Reset Bandicam settings, choose the "H264 (CPU)" video codec, and try again.

Select the XVID or H264 (CPU) codec, Bandicam

2. Uncheck the 'Record sound' option, or disable your microphone and try again.

3. Uninstall the graphics card driver and reinstall the latest graphics card driver.

4. Please check if you can take a screenshot (.JPG) through Bandicam.

If you can't take a screenshot, there must be a compatibility issue with other programs such as antivirus or copy-protection programs. Please add Bandicam to the exclusions list of your antivirus program, uninstall copy-protection programs, or end suspicious programs from Task Manager of Windows.

5. Other solutions


Case 4: Bandicam freezes while recording or when I stop recording

1. There might be a problem with the video codec

2. There might be a problem with your graphics card driver

If Bandicam crashes/freezes/stops while recording, completely uninstall Bandicam and graphics card driver. Then, reinstall the latest version of Bandicam and the latest graphics card driver.


Related FAQs