Problems and solutions according to recording flow:



[Step 1] Failed to download and install

If you can't download Bandicam from https://www.bandicam.com/downloads/,
1) Try other web browsers such as Internet Explorer, Edge, Firefox, Chrome, etc.
2) Disable/Uninstall anti-virus programs or toolbar programs.
3) Try to download Bandicam 1.9.4 or Bandicam 2.3.1.
4) Uncheck the "Debug" option if Bandicam freezes while installing.


[Step 2] Failed to start Bandicam, it won't open

If Bandicam doesn't start, please try the solutions below:

1. Click the Bandicam icon on the system tray

minimized to system tray Bandicam doesn't start

If you checked the "Start Bandicam minimized to tray" option, please click the Bandicam icon on the system tray.

2. Reinstall Bandicam and your graphics card driver

If Bandicam doesn't start, uninstall Bandicam and your graphics card driver, and then reinstall the latest version of Bandicam and your graphics card driver.

3. Uncheck "compatibility mode" and start Bandicam as an administrator

Please uncheck "Run this program in compatibility mode for:" and check "Run this program as an administrator".


4. Disable suspicious programs or copy-protection programs

If Bandicam started and then disappeared, it must be a compatibility issue with other programs or copy-protection programs. Please uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.

5. Uncheck the "Debug" option if Bandicam freezes

if Bandicam freezes at the User Account Control window, press "Windows Key + R" -> type "msconfig" -> Boot -> Advanced options... -> and uncheck the Debug option.


[Step 3] Bandicam crashes/freezes when I start recording

If you see the "bdcam.exe has stopped working" or "Failed to initialize codec" error message when you start recording, please try the solutions below:

1. Choose the "Xvid" or "H264 (CPU)" video codec

XVID or H264 (CPU) video codec


2. Reinstall Bandicam and your graphics card driver

If Bandicam crashes/freezes, uninstall Bandicam and graphics card driver, and then reinstall the latest version of Bandicam and graphics card driver.

3. Others...

- Go to 'Recording settings' of Bandicam, and uncheck the 'Record sound, Add webcam overlay to video, Use enhanced capture method' option.
- Please check if you can take a screenshot (.JPG) through Bandicam. If you can't take a screenshot, it might be a problem with a copy-protection program.


[Step 4] Bandicam crashes/freezes/stops while recording or when I stop recording

1. It might be a problem with your graphics card driver

If Bandicam crashes/freezes/stops while recording, uninstall Bandicam and graphics card driver, and then reinstall the latest version of Bandicam and graphics card driver.

2. It might be a problem with the video codec

- If you use the "H.264 (Intel Quick Sync Video)" codec, the recording can stop automatically because of the Intel graphics card driver.
- If you use the "H.264 (NVIDIA NVENC)" codec, Bandicam can freeze if you selected CBR instead of VBR.
- To solve the problem, please choose the "Xvid" or "H264 (CPU)" video codec.


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