Problems and solutions according to recording flow:
- » [Step 1] Failed to download and install
- » [Step 2] Failed to start Bandicam, it won't open
- » [Step 3] Bandicam crashes/freezes when I start recording
- » [Step 4] Bandicam crashes/freezes/stops while recording or when I stop recording
[Step 1] Failed to download and install
If you can't download Bandicam,1) Try other web browsers such as Firefox, Chrome, Safari, Edge, etc.
2) Disable anti-virus programs or toolbar programs.
3) Try old versions of Bandicam or Bandicam 2.3.1.
If Bandicam freezes while installing, uncheck the "Debug" option, and try it again.
[Step 2] Failed to start Bandicam, it won't open
If Bandicam doesn't start, please try the solutions below:1. Click the "bdcam_safemode" shortcut to start Bandicam in Safe Mode
Go to the inatallation folder (C:\Program Files (x86)\Bandicam), and click the "bdcam_safemode" shortcut to start Bandicam in Safe Mode which disables some features of Bandicam.
2. Uninstall/Reinstall graphics card drivers
If Bandicam doesn't start, uninstall graphics card driver completely and then reinstall the latest graphics card driver.3. Uninstall/Reinstall Bandicam and uncheck "compatibility mode"
Uninstall Bandicam -> Restart your computer -> download the latest version of Bandicam -> uncheck "Run this program in compatibility mode for:" and try it again.4. Disable suspicious programs or copy-protection programs
If Bandicam started and then disappeared, it must be a compatibility issue with other programs such as anti-virus programs or copy-protection programs. Please uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.5. Uncheck the "Debug" option if Bandicam freezes
If Bandicam freezes at the User Account Control window, press "Windows Key + R" -> type "msconfig" -> Boot -> Advanced options... -> and uncheck the Debug option.[Step 3] Bandicam crashes/freezes when I start recording
If you see the "bdcam.exe has stopped working" or "Failed to initialize codec" error message when you start recording, please try the solutions below:1. Choose the "Xvid" video codec
2. Reinstall Bandicam and your graphics card driver
If Bandicam crashes/freezes, uninstall Bandicam and graphics card driver completely and then reinstall the latest version of Bandicam and the latest graphics card driver.3. Others...
- Change the output folder to another folder such as "C:\Bandicam".- Go to 'Recording settings' of Bandicam, and uncheck the 'Record sound, Add webcam overlay to video, Use enhanced capture method' option.
- Please check if you can take a screenshot (.JPG) through Bandicam. If you can't take a screenshot, it might be a problem with a copy-protection program. Please uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.
[Step 4] Bandicam crashes/freezes/stops while recording or when I stop recording
1. It might be a problem with your graphics card driver
If Bandicam crashes/freezes/stops while recording, uninstall Bandicam and graphics card driver completely and then reinstall the latest version of Bandicam and the latest graphics card driver.2. It might be a problem with the video codec
- Please choose the "Xvid" video codec.- If you use the "H.264 (NVIDIA NVENC)" codec, Bandicam can freeze if you selected CBR instead of VBR.
- If you use the "H.264 (Intel Quick Sync Video)" codec, the recording can stop automatically.
Related FAQs
- Start: I can't run Bandicam, it crashes/freezes/stops
- Black Screen: The recorded video file is black
- No FPS: I can't see the FPS number (Green/Red FPS number)
- Lag/Lagging: Computer lag, my computer runs slowly
- Error message: Failed to create file
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