Problems and solutions according to recording flow:
- » [Step 1] Failed to download and install
- » [Step 2] Failed to start Bandicam, it won't open
- » [Step 3] Bandicam crashes/freezes when I start recording
- » [Step 4] Bandicam crashes/freezes/stops while recording or when I stop recording
[Step 1] Failed to download and install
If you can't download Bandicam,1) Try other web browsers such as Firefox, Chrome, Safari, Edge, etc.
2) Disable anti-virus programs or toolbar programs.
3) Try other download links or download Bandicam 2.3.1.
If Bandicam freezes while installing, uncheck the "Debug" option, and try it again.
[Step 2] Failed to start Bandicam, it won't open
If Bandicam doesn't start, please try the solutions below:1. Click the Bandicam icon on the system tray
2. Reinstall Bandicam and your graphics card driver
If Bandicam doesn't start, uninstall graphics card driver and Bandicam , and then reinstall the latest version of Bandicam and your graphics card driver.3. Uncheck "compatibility mode" and start Bandicam as an administrator
Please uncheck "Run this program in compatibility mode for:" and check "Run this program as an administrator".
4. Disable suspicious programs or copy-protection programs
If Bandicam started and then disappeared, it must be a compatibility issue with other programs or copy-protection programs. Please uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.5. Uncheck the "Debug" option if Bandicam freezes
If Bandicam freezes at the User Account Control window, press "Windows Key + R" -> type "msconfig" -> Boot -> Advanced options... -> and uncheck the Debug option.[Step 3] Bandicam crashes/freezes when I start recording
If you see the "bdcam.exe has stopped working" or "Failed to initialize codec" error message when you start recording, please try the solutions below:1. Choose the "Xvid" or "H264 (CPU)" video codec
2. Reinstall Bandicam and your graphics card driver
If Bandicam crashes/freezes, uninstall graphics card driver and Bandicam, and then reinstall the latest version of Bandicam and graphics card driver.3. Others...
- Go to 'Recording settings' of Bandicam, and uncheck the 'Record sound, Add webcam overlay to video, Use enhanced capture method' option.- Please check if you can take a screenshot (.JPG) through Bandicam. If you can't take a screenshot, it might be a problem with a copy-protection program. Please uninstall copy-protection programs or end suspicious programs from Task Manager of Windows.
[Step 4] Bandicam crashes/freezes/stops while recording or when I stop recording
1. It might be a problem with your graphics card driver
If Bandicam crashes/freezes/stops while recording, uninstall graphics card driver and Bandicam, and then reinstall the latest version of Bandicam and graphics card driver.2. It might be a problem with the video codec
- Please choose the "Xvid" or "H264 (CPU)" video codec.- If you use the "H.264 (NVIDIA NVENC)" codec, Bandicam can freeze if you selected CBR instead of VBR.
- If you use the "H.264 (Intel Quick Sync Video)" codec, the recording can stop automatically.
Related FAQs
- Start: I can't run Bandicam, it crashes/freezes/stops
- Black Screen: The recorded video file is black
- No FPS: I can't see the FPS number (Green/Red FPS number)
- Lag/Lagging: Computer lag, my computer runs slowly
- Error message: Failed to create file
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