The video and audio are out of sync. Sound is too fast / slow.



Case 1: The audio is out of sync in [Screen recording mode]

1. Download/install the latest graphics card driver from the manufacturer's website.

- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/default.aspx
- AMD: https://www.amd.com/en/support

2. After installing the latest Bandicam program, select the XVID or H264 (CPU) codec.

Select the XVID or H264 (CPU) codec, Bandicam


3. Turn off the "Use enhanced capture method" option.

enhanced recording area, Bandicam


4. If the "microphone" is out of sync, check the "Listen to this device" option.

Listen to this device, recording setting

  • Please select "(Default Output Device)" as the Speakers and "Disable" as the Microphone in the Bandicam Recording settings.
  • Go to the Recording tab, and then right-click on Microphone and select Properties.
  • Check "Listen to this device" option, and try recording.

5. After reinstalling the sound card driver, try recording.



Case 2: The audio is out of sync with a webcam

If you've recorded a webcam and the audio is out of sync, try the below.


1. Download/install the latest webcam driver from the manufacturer's website.


2. Uncheck the "Use custom audio device" option in [Device Recording Mode].

Uncheck, Use custom audio device


3. Select your microphone device in the Recording settings.

Microphone



Case 3: The audio is out of sync with a capture card(board)

If you've recorded a capture card(board) and the audio is out of sync, try the below.


1. Download/install the latest capture card driver from the manufacturer's website.


2. Check "Use custom audio device" and select the sound device of the capture card.

Use custom audio device


3. Select "(Default Output Device)" as the Speakers and "Disable" as the Microphone.

Default Output Device, Microphone


4. Try selecting a different format such as MJPG or YUV2 instead of H264.

select video device, select format/codec, Bandicam



If the above does not solve the audio sync problem, please record your Bandicam and Windows sound settings, and then send the video file to bandicam@bandicam.com



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