The video and audio are out of sync. Sound is too fast / slow.

If the video and audio you've recorded are out of sync, reinstall the graphics card driver, and check the sound settings of Bandicam and Windows.

The audio is out of sync in [Screen recording mode]

1. Download and install the latest graphics card driver from the graphics card manufacturer's website.

- Nvidia: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/default.aspx
- AMD: https://www.amd.com/en/support

2. After installing the latest Bandicam program, select the XVID or H264 (CPU) codec and try recording.

Select the XVID or H264 (CPU) codec, Bandicam

3. Turn off the "Use enhanced capture method" option and try recording.

enhanced recording area, Bandicam

4. After reinstalling the sound card driver, try recording.


The audio is out of sync in [Device recording mode]

If you've recorded a webcam (or used device recording mode) and the audio is out of sync, try the below.

1. Download and install the latest webcam / device driver from the website of the device (webcam) manufacturer.


2. Check the "Listen to this device" option and try recording.

1) Uncheck the "Use custom audio device" option as Device Selection in Bandicam.

Disable custom audio device

2) In the [Recording settings] of Bandicam, select "Disable(Recommended)" as Secondary Sound device (Microphone).

Disable audio device (microphone)

3) In the [Recording settings] of Bandicam, click the settings (Default Sound device), check the 'Listen to this device' option, and try recording.

Listen to this device, recording setting


3. Check the "Use custom audio device" option and try recording.

1) In the [Recording settings] of Bandicam, select "Disable(Recommended)" as Secondary Sound device (Microphone),

Disable audio device (microphone)

2) In Bandicam's 'Device Selection', check the "Use custom audio device" option, select the audio (microphone) device you want to capture, and try recording.

Use custom audio device


4. Try selecting a different video format.

In Bandicam's 'Device Selection', try selecting a different format such as MJPG or YUV2 instead of H264.

select video device, select format/codec, Bandicam

If the above does not solve the audio sync problem, please send a video file that records the sound settings screen of Bandicam and Windows to bandicam@bandicam.com.


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