There is no sound for the captured video (Sound Problem)

How to record computer sound Windows 7, 8 or 10

To record computer sound in Windows 7, 8 or 10, choose "(Default Sound Device)" as the primary sound device in Bandicam and set "Speakers" as the default Playback device in Windows.


If there is no sound for the captured video in Windows Vista/7/8/10, please check the sound settings below:

1. Start Bandicam and select "(Default Sound Device)" as the Primary Sound Device.

How to record computer sound in Windows Vista/7/8/10

2. Select 'Playback devices' in the system tray, and set "Speakers (or Headphones)" as the default sound device.

  • If you see "Not plugged in", please connect the audio cable to your computer.
  • If you see "Disabled", please select the "Enable" option.
  • If you see "Ready", please set "Speakers (or Headphones)" as the default sound device.

Recording computer sound, not plugged in, disabled, ready, set as default device


3. Select 'Open Volume Mixer' in the system tray, and set the Device/Applications volume to 70%~90%.

sound recording, volume mixer


4. If you set the sound settings of Bandicam and Windows correctly, you will see the sound bar when recording.

sound bar when recording


5. If you still can't record computer sound, choose "Speakers (or Headphones)" as the primary sound device, and disable the secondary sound device.

You may also reinstall the sound card driver and uncheck "Run this program in compatibility mode for:" and try again.



How to record computer sound in Windows XP

To record computer sound in Windows XP, choose "Primary Sound Capture Driver as the primary sound device in Bandicam and check the "Stereo Mix" option in Windows.


If there is no sound for the captured video in Windows XP, please check the sound settings below:

1. Select 'Open volume control' in the system tray, and select 'Properties' from the 'Volume control' window.

Open Volume Control - Properties


2. Select the 'Recording' icon from the 'Properties' window, and then check the 'Stereo Mix' option.

  • Tip) If there is no "Stereo Mix" option, you can check 'Wake output mix', 'What U hear', 'Stereo out', 'Mixed output', 'Post-mix', 'Loop back', 'SUM' and the like.


3. Set the volume of Stereo Mix to 70%~90%.

  • Tip) If there is a 'Mute' check-box instead of a 'Select' check-box, the box needs to be unchecked.


** Tips

1) If you still can't record the sound, change the sound device of Bandicam

how to record computer sound in Windows XP


2) Do not choose 'USB sound card' or 'USB headset' in Windows XP.

If you use Windows Vista/7/8/10, you can record computer sounds with the USB headset/sound device. However, if you use Windows XP, you can't record computer sounds with the USB headset/sound device.

USB headset, no sound in Windows XP


3) A small number of people may still not be able to record their computer sound for a few reasons (like having an unsupported sound card device/driver).



If you still can't record your computer sound, record the sound settings of Bandicam/Windows and send the video file to bandicam@bandicam.com


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