Introduction · FAQs There is no sound for the captured video (Sound Problem)

How to record sound in Windows Vista/7/8/10 - Speakers

» How to record sound in Windows XP
» How to record sound in Windows Vista/7/8

If there is no sound for the captured streaming video in Windows Vista/7/8/10, it's the setting problem.

1. Bandicam settings

Start Bandicam and select "(Default Sound Device)" in Primary Sound Device.

recording computer sound


* Tip) If you can't see "(Default Sound Device)", right-click on the Bandicam icon > Properties > Compatibility > and then uncheck "Run this program in compatibility mode for:" (Default Sound Device)

2. Windows settings

1) Select the 'Playback devices' option in the system tray.

Playback devices


2) Go to the sound setting menu of Windows, and set the 'Speakers (or Headphones)' as the default sound device. windows7_sound_recording, Speakers

3) If you set the 'Speakers' properly, you may see the sound bar when recording.

* Tip) If you can't record sounds with "Default Sound Device" in Windows Vista, 7 or 8, try "Stereo Mix".
  • 1) Windows settings: Go to the "Recording" tab of Windows, and click "Show Disabled Devices (No. 1)", and then click "Enable (No. 2)."
  • 2) Bandicam settings: Start Bandicam, and click the "Settings" button under the Video tab, and then choose "Stereo Mix (No. 3)" in Primary Sound Device
Stereo Mix Settings in Windows 7/vista



How to record sound in Windows XP - Stereo Mix

» How to record sound in Windows XP
» How to record sound in Windows Vista/7/8

If there is no sound for the captured video in Windows XP, it's usually the "Stereo Mix" setting problem.

Depending on the user’s settings, audio cannot be recorded (or volume of the recorded sound is too low). In such cases, the following adjustments in the settings need to be made.

1. Select the 'Open volume control' option in the system tray and run the 'Volume control' window.

If there is no 'Open volume control' option in the system tray, you can run the 'Volume control' window by clicking Window start > Setting > Control panel > Sound and audio devices.
Open Volume Control - tray

2. Select the 'Properties' from the 'Volume control' window.

Volume Control Properties

3. Select the 'Recording' icon from the 'Properties' window, and then check the 'Stereo Mix' button.

  • If there is no "Stereo Mix' option, you can check 'Wake output mix', 'What U hear, 'Stereo out', 'Mixed output', 'Post-mix', 'Loop back', 'SUM' and the like.
  • If you can't check "Recording" icon, you should change the "Mixer device" at the top of the 'Properties' (number 1)


4. If there is the 'Mute" check-box instead of the 'Select' check-box, the box needs to be unchecked.



5. If you set the stereo mix setting properly, you may see the sound bar when recording.

sound bar when recording

** Tip

1) If you still can't record the sound, change the sound device of Bandicam


2) Do not choose 'USB sound card' or 'USB headset' in Windows XP.
If you use Windows Vista/7/8/10, you can record computer sounds with the USB headset/sound device. However, If you use Windows XP, you can't record computer sounds with the USB headset/sound device. USB headset, no sound in Windows XP


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