Failed to initialize the video capture device.

When the device is not connected correctly or the device driver is not installed properly, you may see the ‘Failed to initialize the video capture device’ error message in the Device Recording Mode.

Failed to initialize the video capture device.


"Failed to initialize the video capture device." - How to solve this problem

1. Check if there is a conflict with another webcam/capture program.

  • In Windows, only one webcam/capture device can be used in one program. If another webcam (or capture program) is running, you must first close the webcam (or capture program) before running Bandicam.

2. Download and install the latest graphics card driver from the graphics card manufacturer's website.

- NVIDIA: https://www.geforce.com/drivers
- Intel: https://downloadcenter.intel.com/
- AMD: https://www.amd.com/en/support

3. Check the connection of the webcam or capture device.

When connecting with an HDMI cable : Check if the 'Output' and 'Input' ports are properly connected.

4. Turn off the “Use custom audio device” option and try again.

Turn off the 'Use custom audio device' option


5. Select another video size from the format selection menu.

Select another video size


6. If you still see an error message, please send a screenshot of format selection menu to bandicam@bandicam.com

Frequently asked questions (FAQ)

How to record audio in the 'Device Recording Mode'.

If you have a USB capture device,

  • Please plug the device into a USB 3.0 slot.
  • A PCI/PCI-E capture card is usually better than a USB capture card.

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