Registration failed.
Check your email address and serial number

If you see the error message below, please try the solutions below:

[ If you don't have the serial number ]

If you don't have the Bandicam serial number, go to https://www.bandicam.com/buy/, and click the 'Buy Now' button. Once you purchase the license, the serial number will be sent to your email address immediately.

[ If you have the serial number ]

1. Enter the correct email address and serial number

Please try right-clicking with your mouse or using keyboard shortcuts to copy and paste your serial number. When entering a serial number, be sure to include all hyphens(-) and not to add blank spaces.

2. Did you purchase a Bandicam + Bandicut package?

If you purchase a Bandicam + Bandicut package, you will receive two serial keys: one serial key for Bandicam and the other serial key for Bandicut. You must enter the Bandicam serial key in Bandicam and the Bandicut serial key in Bandicut.

3. Try registering again after disabling the computer antivirus program or firewall

4. If you have a Korean license, you must install the Korean version of Bandicam.

If you still have registration issues, please send a screenshot of the error message to bandicam@bandicam.com.

Related FAQs

• Start: I can't run Bandicam, it crashes/freezes/stops
• Black Screen: The recorded video file is black
• No FPS: I can't see the FPS number (Green/Red FPS number)
• Lag/Lagging: My computer lags, runs slowly
• Error: Failed to create file | Screen tearing/stuttering