Introduction · FAQs Error message: Cannot connect to the registration server.

Cannot connect to the registration server.

Please check your internet connection, and set your system clock to today's date and time.

Bandicam - Cannot connect to the registration server


If you see the error message above, please try the solutions below:

1. Try the latest version of Bandicam

Please go to https://www.bandicam.com/downloads/, and download/install the latest version of Bandicam, and then try it again.

2. Start 'Internet Explorer' -> Internet Options -> Advanced, and then check the TLS options.

(Even if you use Firefox, Chrome or Safari, you must start Internet Explorer and check the TLS options like below:)

TLS option, Internet Explorer


3. Set your system clock correctly.

If your computer's clock is set incorrectly, please change the date and time correctly.

How to check your system time, Windows 7


4. Please try again after disabling the computer antivirus program or firewall.

- Types of antivirus programs: Kaspersky, Norton, Avast, Bitdefender, F-Secure, McAfee, etc.
- Types of firewall: Windows Firewall, company firewall, network firewall, etc.

Windows Firewall


If you still have the problem, please email us at bandicam@bandicam.com with the screenshot of your TLS options.



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