Question 1

[License Policy] Can I transfer Bandicam to another computer?

Accepted Answer

You can re-use your license if you unregister Bandicam or your computer is broken.

Question 2

[Free vs. Full] What is the difference between the free and full version?

Accepted Answer

The free version of Bandicam has limitations such as a watermark and a 10-minute recording limit per file. The full version removes these restrictions.

Question 3

[Personal vs. Business] Can I use the Personal License for work or educational purposes?

Accepted Answer

The Personal License is for individuals who want to use Bandicam for non-commercial purposes. A Business License is required if a company purchases Bandicam for their employees.

Question 4

[Purchase & Register] How to purchase and register Bandicam

Accepted Answer

You can purchase Bandicam from the official website. After purchase, you will receive a serial number via email which you can use to register the software.

Question 5

[Watermark] How to remove the Bandicam watermark (www.BANDICAM.com)

Accepted Answer

The Bandicam watermark is present in the free version. To remove it, you need to purchase and register the full version of Bandicam.

Question 6

[Video Quality] How to record a video with better quality

Accepted Answer

To record videos with better quality, you can adjust settings like resolution, codec, and frame rate within Bandicam's video settings.

Question 7

[File Size] How to record a video with smaller file size

Accepted Answer

To reduce video file size, consider using efficient codecs like H.264, lowering the resolution, or adjusting the quality settings in Bandicam.

Question 8

[Microphone] How to record your voice with a microphone

Accepted Answer

Bandicam allows you to record your voice using a microphone. Ensure your microphone is properly connected and selected in Bandicam's audio settings.

Question 9

[Noise] How to remove microphone howling/robotic/echoing/fireworks noise

Accepted Answer

To reduce microphone noise, try using a headset instead of speakers, using noise suppression features, or checking your audio device settings.

Question 10

[Start] Why is Bandicam not working? It crashes/freezes/stops

Accepted Answer

If Bandicam is not starting, crashing, freezing, or stopping, it could be due to software conflicts, driver issues, or incorrect settings. Refer to troubleshooting guides for solutions.

Question 11

[Lost License] Lost Serial Number, Retrieve Serial Key

Accepted Answer

If you lost your Bandicam serial number, you can usually retrieve it through the official website's license retrieval system by providing your purchase email.

Question 12

[Refund] Can I get a refund after registering the serial number?

Accepted Answer

You cannot get a refund, resell the license, or change the email address associated with the license once the license has been registered.

Question 13

[Reseller] FAQs for resellers, businesses, and schools

Accepted Answer

We don't offer a discount for resellers or schools. If you are affiliated with an organization, you must purchase a Business License.

Question 14

[Quotation] How to get a quote (USD/EUR)

Accepted Answer

You can request a quotation for Bandicam licenses in USD or EUR through the official website's quotation request form.

Question 15

[Error Message] Registration failed

Accepted Answer

A 'Registration failed' error message often indicates incorrect serial number entry, internet connectivity issues, or firewall interference. Double-check your serial number and network settings.

Question 16

[Error Message] Cannot connect to the registration server

Accepted Answer

This error suggests a problem with your internet connection, firewall settings, or proxy server blocking access to the registration server. Temporarily disable security software and try again.

Question 17

[Error Message] Available license quantity has been exceeded

Accepted Answer

This error means your license has been activated on more computers than allowed. You may need to deactivate it on another computer or purchase additional licenses.

Question 18

[Computer Blackbox] How to record your PC for 24 hours & 365 days

Accepted Answer

Bandicam offers features for continuous recording, allowing you to set up your PC as a 'black box' for extended periods.

Question 19

[Multiple Monitors] How to record dual/multiple monitors

Accepted Answer

Bandicam supports recording across multiple monitors. You can select specific monitors or capture the entire desktop spanning across them.

Question 20

[Zoom] How to record a Zoom Meeting

Accepted Answer

You can use Bandicam to record Zoom meetings, capturing both video and audio. Ensure privacy settings and participant consent are respected.

Question 21

[Facecam] How to record your face and computer screen at the same time

Accepted Answer

Bandicam allows you to record your webcam feed as an overlay on your screen recording, enabling facecam functionality.

Question 22

[Smartphone] How to record the screen of your Android smartphone or tablet on your PC

Accepted Answer

You can record your Android smartphone or tablet screen on your PC using Bandicam's game/screen/device recording mode with appropriate mirroring software or hardware.

Question 23

[MS Teams Meeting] How to Record a Microsoft Teams Meeting

Accepted Answer

Bandicam can record Microsoft Teams meetings, including video, audio, and shared screens. Check meeting policies for recording permissions.

Question 24

[Schedule recording] How to start recording at a specific time

Accepted Answer

Bandicam offers a schedule recording feature that allows you to set a specific time for recordings to start automatically.

Question 25

[Auto Stop Recording] How to automatically stop recording

Accepted Answer

You can configure Bandicam to automatically stop recording after a certain time duration or file size is reached.

Question 26

[Device Recording] How to record a webcam, Xbox, smartphone, IPTV, capture card, etc.

Accepted Answer

Bandicam's device recording mode enables you to capture video from various external devices such as webcams, game consoles (Xbox), smartphones, IPTV, and capture cards.

Question 27

[Computer Sound] How to record your computer sound

Accepted Answer

Bandicam can record your computer's system sounds. Ensure the correct audio output device is selected in Bandicam's sound settings.

Question 28

[Computer + Microphone] How to record computer and microphone sounds

Accepted Answer

Bandicam allows simultaneous recording of both computer system sounds and microphone audio. Configure the primary and secondary sound devices in settings.

Question 29

[MP3 Only] How to record only audio without video on Windows

Accepted Answer

While primarily a video recorder, Bandicam can be configured to record only audio, effectively functioning as an MP3 recorder on Windows.

Question 30

[Alternative Microphone] How to use your smartphone as a microphone on a PC

Accepted Answer

You can use your smartphone as an alternative microphone for your PC with Bandicam through specific apps or network connections.

Question 31

[Volume Control] How to adjust the volume while recording

Accepted Answer

Bandicam provides options to adjust recording volume levels for both system sound and microphone during an active recording session.

Question 32

[Audio Sync] The video and audio are out of sync; the sound is faster/slower than the video

Accepted Answer

Audio sync issues can often be resolved by updating drivers, adjusting audio settings, or using a different audio codec in Bandicam.

Question 33

[Specific Sound] How to record specific sounds

Accepted Answer

If there are more than two speaker devices (or headsets) and a specific program that allows you to select a speaker device, you will be able to either record only the sound of a specific program or not record the sound of a specific program.

Question 34

[Error Message] Failed to start audio capture

Accepted Answer

This error usually indicates a problem with your audio device drivers or settings. Ensure your sound card is properly installed and recognized by Windows.

Question 35

[Saving] How can I change the output folder?

Accepted Answer

You can easily change the default output folder for your recorded videos in Bandicam's general settings.

Question 36

[Editing] Recorded with Bandicam? Cut/Join recorded videos with Bandicut!

Accepted Answer

Bandicam recordings can be easily edited (cut and joined) using Bandicut, a related video editing software.

Question 37

[Mac] Can I install Bandicam on my Mac?

Accepted Answer

For programs that run on Mac OS, please use Bandicam for Mac, which will be released in the second half of 2025.

Question 38

[Error Message] Failed to initialize the video capture device

Accepted Answer

This error suggests a problem with your video capture device's drivers or its connection. Ensure the device is properly connected and its drivers are up to date.

Question 39

[Error Message] Failed to create file

Accepted Answer

A 'Failed to create file' error often indicates insufficient disk space, permission issues with the output folder, or conflicts with other software.

Bandicam Frequently Asked Questions