I need technical support.

1. If you need technical support, please send your video file to bandicut@bandicam.com through Dropbox or other storage service to get precise feedback.

- Dropbox (2GB~): https://www.dropbox.com/

- Onedrive (10GB~): https://onedrive.live.com/


2. If you can't send the video because of the file size, please the file information, log file and header/footer file.



1. File Information

Import a video file -> Bandicut menu -> File Information (Ctrl + F1) -> Click 'Copy to Clipboard'.

You can now paste (Ctrl + V) the file information to bandicut@bandicam.com.

Bandicut, video file information



2. Create a log file (.log)

Bandicut menu -> Configuration (F5) -> Check 'Create a log file (.log)'. A log file (.log) will be created whenever you start video cutting. You can now attach the log file (.log) to bandicut@bandicam.com.

Bandicut, Create a log file



3. Send the header/footer file (.head and .rear)

If you can't send the video because of the file size, please download https://dl.bandicam.com/tools/HeaderCutter.exe and open the video file, and then attach the header/footer file (.head and .rear) to bandicut@bandicam.com.

bandicut, video file header cutter



Related FAQs

  1. What is the difference between [High-Speed mode] and [Encoding mode]?
  2. Please explain [Encoding mode] - Codec, Quality, Size, and Sound Configuration.
  3. How can I select the cutting area properly?
  4. I cannot use [High-Speed mode].
  5. I need technical support.



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