I need technical support.

If you need technical support, please send your video file to bandicut@bandicam.com (Recommended).


If you can't send the video, send the file information, log file and header/footer file.

1) File Information

Import a video file -> Bandicut menu -> File Information (Ctrl + F1) -> Click 'Copy to Clipboard'. You can now paste (Ctrl + V) the file information to bandicut@bandicam.com. Bandicut, video file information


2) Create a log file (.log)

Bandicut menu -> Configuration (F5) -> Check 'Create a log file (.log)'. A log file (.log) will be created whenever you start video cutting. You can now attach the log file (.log) to bandicut@bandicam.com. Bandicut, Create a log file


3) Send the header/footer file (.head and .rear)

If you can't send the video because of the file size, please download https://dl.bandicam.com/tools/HeaderCutter.exe and open the video file, and then attach the header/footer file (.head and .rear) to bandicut@bandicam.com. bandicut, video file header cutter


Related FAQs

  1. What is the difference between [High-Speed mode] and [Encoding mode]?
  2. Please explain [Encoding mode] - Codec, Quality, Size, and Sound Configuration.
  3. How can I select the cutting area properly?
  4. I cannot use [High-Speed mode].
  5. I need technical support.

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