I need technical support

1. Smaller than 10GB

If you have a problem with Bandicut, please send a link to the original video files to bandicut@bandicam.com

We will reproduce the problem and reply to your email immediately.

< Free storage services >

• Google Drive (15GB): https://drive.google.com
• Onedrive (5GB): https://onedrive.live.com/
• If you have a problem with specific parts of a video, send the project file (*.bcpf) with the video file.
• If you have a problem with [Encoding mode], try the H264(CPU) codec and 30 FPS.

2. Larger than 10GB

If the video files are larger than 10GB, please send the file information and log file (.log) to bandicut@bandicam.com

File Information

Import a video file -> Bandicut menu -> File Information (Ctrl + F1) -> Click 'Copy to Clipboard'.

You can now paste (Ctrl + V) the file information to bandicut@bandicam.com.

Create a log file (.log)

Bandicut menu -> Configuration (F5) -> Check 'Create a log file (.log)'. A log file (.log) will be created to the output folder when you start editing. You can now attach the log file (.log) to bandicut@bandicam.com.

Related FAQs

1. What is the difference between [High-Speed mode] and [Encoding mode]?
2. Please explain [Encoding mode] - Codec, Quality, Size, and Sound Configuration.
3. How to remove the Bandicut watermark.
4. I cannot select the cutting area properly.
5. I cannot play / upload the video edited with Bandicut.
6. I cannot use [High-Speed mode].
7. The video and audio are out of sync.
8. "Output folder" and "Cache folder".
9. Problems and Solutions | I need technical support.