Effective Date: June 4, 2026
Bandicam Company LLC ("we," "us," "our," or the "Company") respects your right to privacy. You may browse and access information contained in certain parts of this website without providing any personal information.
However, some sections of this website, the Software, My Bandicam Space, and related online services require you to provide or transmit information in order to provide services that you request. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information and related data in those situations.
This information may be expanded or updated as we change or develop our website, Software, online services, or legal requirements. We encourage you to review this policy from time to time.
Email and Account Information
We collect your email address when you interact with our Sites, Software, or Services, such as purchasing or managing a license, using My Bandicam Space, submitting inquiries by email or via the AI chatbot, registering for our forum, or participating in surveys or feedback forms.
We use your email address to provide and administer the Services: to respond to your requests and provide support, verify identity and manage accounts, authenticate and manage licenses, send transactional or service-related notices (such as receipts, license information, security or administrative messages, critical bug notices, or important updates/releases), and help prevent abuse.
Where required by law, we may also use your email address to send optional customer research or marketing communications, such as satisfaction surveys, product feedback requests, or review invitations. You can opt out of these non-transactional emails at any time via the unsubscribe link in the message or by contacting our support team. Even if you opt out, we may still send transactional or service-related emails. We retain email addresses and license-management information only as long as necessary to provide the Services and to comply with legal obligations.
Online Services and AI Features
We may provide online services or features linked to online services, including AI chatbot, transcription, subtitle generation, translation, editing support, background processing, video upload, customer inquiry processing, and other features provided online or through external service integration.
When you use these features, and only when you execute such features or transmit materials, we may collect and process the information you select, input, upload, or generate, such as audio, video, images, text, subtitle or transcript text, prompts, inquiry content, processing settings, related metadata, timestamps, technical information such as browser type and approximate location derived from IP, and processing results. We use this information to provide the requested feature, secure and improve the Service, troubleshoot problems, prevent abuse, conduct quality control, and improve user support.
Some online services may be provided through servers operated by the Company or by external service providers designated or notified by the Company, including CloudAI. Please do not submit sensitive personal information through online services or AI features, such as full payment card numbers, passwords or recovery codes, government identification numbers, health information, or information about children.
Outputs generated or processed by AI features or the AI chatbot may be inaccurate, incomplete, delayed, out of date, or unsuitable for your intended purpose. They do not constitute professional advice or contractual commitments on behalf of the Company. For important matters involving licenses, billing, refunds, or technical support, please contact our official support team directly.
We retain online-service inputs, processing results, and related logs only as long as necessary to provide the Service, meet legal obligations, maintain security, troubleshoot, prevent abuse, and improve support, and then delete or de-identify them in accordance with our retention practices. If we use information processed through online services or AI features for a new purpose such as AI model training, we will provide notice or obtain consent where required by applicable law.
Usage Analytics and Error Reports
If you choose to participate in service improvement through the Software installation screen or settings, we may collect usage statistics and error-report data in a form that does not directly identify you, such as Software version, operating system and device environment, feature usage information, error logs, performance information, and diagnostic information. We use this information to improve product quality and features, investigate failures, analyze usage, and maintain service security. You may withdraw your consent to service improvement participation at any time in the Software settings, after which new optional transmissions will stop.
Cookies
"Bandicam Company" uses cookies to store your visiting and referrer information. A cookie is a small text file, stored on your computer's hard drive, that can be read by our system when you return to our site.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
Children
We do not knowingly collect personally identifiable information from children under the age of 18, and our Site is not targeted at children under the age of 18.
Third-party Websites
The Site may contain links to third-party websites for your convenience and information. We do not control those websites or make any representations or warranties about their use or the third-party policies that govern such use. Any personal information that is obtained by third parties is not covered by this privacy policy. We encourage you to review the privacy policies of third-party websites.
Third-party Apps and External Services
The Software may use YouTube, Google Drive, Vimeo, and other platform APIs to provide video uploading features or other external service integration features.
If you use these features, you may need to authorize Bandicam as a third-party app with the relevant external service account. Your use of those services is subject to the terms of use and privacy policies of the relevant third-party providers, such as:
- YouTube / Google: https://policies.google.com/privacy
- Vimeo: https://vimeo.com/privacy
If you want to revoke third-party app access to your Google account, please visit
Google's Account Permissions Page (https://myaccount.google.com/permissions).
Security
We use SSL (Secure Sockets Layer) security protection by encrypting all of your personal information to prevent individuals from reading this information as it travels over the Internet.
We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.
Disclosures
Other than the disclosures referred to in this policy, we will not disclose personal information without your permission unless we are legally obliged or entitled to do so.
We may disclose or transfer information to service providers that process information on our behalf for purposes such as payment processing, license management, customer support, online services, AI features, analytics, crash diagnostics, security, abuse prevention, external service integration, or hosting. These providers may include external service providers designated or notified by the Company, including CloudAI, where needed to provide online services or AI features.
We may also disclose personal information as part of a reorganization, merger, sale, or transfer of assets of Bandicam Company LLC, provided that appropriate steps are taken to protect your privacy rights.
Forum
We offer you the ability to post information and exchange ideas. Users should not disclose any personal information as part of their posts, even if requested to do so by other posters.
Bandicam Company LLC will not be responsible in the event that you disclose personal information in your posts or during any other communication with other site users.
Changes
Bandicam Company LLC may update this Privacy Policy from time to time to reflect company and customer feedback, legal, technical, or business changes, or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how Bandicam Company LLC is protecting your personal information.
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