Effective Date: November 14, 2025
"Bandicam Company" respects your right to privacy. You may browse and access information contained in certain parts of this website without providing any personal information.
However, some sections of this website require you to provide personal information in order to provide services that you request, and so the following privacy statement explains collection, dissemination and use of your personal data in those situations.
This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time to time to see if anything has changed.
Email
We collect your email address when you interact with our Sites or Services (e.g., purchasing or managing a license, submitting inquiries by email or via the AI chatbot, registering for our forum, or participating in surveys or feedback forms).
We use your email address to provide and administer the Services: to respond to your requests and provide support, verify identity and manage accounts, send transactional or service-related notices (such as receipts, license information, security or administrative messages, critical bug notices, or important updates/releases), and help prevent abuse.
Where required by law, we may also use your email address to send optional customer research or marketing communications (e.g., satisfaction surveys, product feedback requests, or review invitations). You can opt out of these non-transactional emails at any time via the unsubscribe link in the message or by contacting our support team. Even if you opt out, we may still send transactional or service-related emails. We retain email addresses only as long as necessary to provide the Services and to comply with legal obligations.
AI Chatbot
Our AI-powered chatbot is provided to help answer questions and route you to support more quickly. Chatbot responses are generated by automated systems and may be inaccurate, incomplete, or out of date. The AI chatbot does not constitute professional advice and does not create contractual commitments on behalf of the Company. When you use the AI chatbot, we collect the content of your messages (including any files or screenshots you choose to submit), timestamps, and basic technical information (such as browser type and approximate location derived from IP) to provide, secure, and improve the Service. Where permitted by law, we may review chatbot logs for troubleshooting, quality assurance, abuse prevention, and to improve user support. If you prefer not to share information via the chatbot, please contact our support team through email instead.
Please do not share sensitive personal information through the chatbot (for example: full payment card numbers, passwords or recovery codes, government ID numbers, health information, or data about children). We retain chatbot transcripts only as long as necessary to provide the Service and meet legal obligations, and then delete or de-identify them in accordance with our retention practices. You may request access to or deletion of your chatbot transcripts by contacting our support team (subject to applicable law).
Cookies
"Bandicam Company" uses cookies to store your visiting and referrer information. A cookie is a small text file, stored on your computer's hard drive, that can be read by our system when you return to our site.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
Children
We do not knowingly collect personally identifiable information from children under the age of 18 and our Site is not targeted at children under the age of 18.
Third-party Websites
The Site may contain links to third-party websites for your convenience and information. We do not control those websites or make any representations or warranties about their use or the third party policies that govern such use. Any personal information that is obtained by third parties is not covered by this privacy policy. We encourage you to review the privacy policies of third-party websites.
Third-party Apps
The Software uses YouTube, Vimeo, and other platform APIs for video uploading features.
If you use these video uploading features, you must add Bandicam to third-party apps with your account access.
If you want to revoke third-party app access to your Google account, please visit
Google's Account Permissions Page (https://myaccount.google.com/permissions)
Security
We use SSL (Secure Sockets Layer) security protection by encrypting all of your personal information to prevent individuals from reading this information as it travels over the Internet.
We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.
Disclosures
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so.
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of "Bandicam Company," and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Forum
We offer you the ability to post information and exchange ideas. All users shouldn't disclose any personal information as part of their posts, even if requested to do so by other posters.
"Bandicam Company" will not be responsible in the event that you disclose personal information in your posts or during any other communication with other site users.
Changes
"Bandicam Company" will occasionally update this Privacy Policy to reflect company and customer feedback or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how "Bandicam Company" is protecting your personal information.
* Related FAQ
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End User License Agreement and Terms of Service