Upuauta
Posts: 7
Joined: Sat May 31, 2014 2:21 am

Bandicam doesn´t start after update

Sat May 31, 2014 2:32 am

Hello
I´m using Bandicam for some years now and thought about updating today. So I downloaded the new installer and run it. Everything worked fine. Then I tried to start it but there the problem begins. It doesn´t start at all. I get a message that bdcam.exe isn´t functioning anymore and the following cryptic details:
Problemsignatur:
Problemereignisname: BEX
Anwendungsname: bdcam.exe
Anwendungsversion: 2.0.0.638
Anwendungszeitstempel: 5387e2a4
Fehlermodulname: StackHash_0a9e
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmeoffset: 00000000
Ausnahmecode: c0000005
Ausnahmedaten: 00000008
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

I the uninstalled the program and tried again but without any luck - it doesn´t work.
I´m using WIN 7 64bit. Is there any hope?

User avatar
SnQQpy
Posts: 50
Joined: Tue Apr 01, 2014 3:29 am

Re: Bandicam doesn´t start after update

Sat May 31, 2014 3:32 am

I'm doing some benchmarking with NVENC/CUDA at the moment with this version and I'm not experiencing the same issue. Also Win7 x64bit. It might not be Bandicam per se, I have tested many different versions (to try and find a solution with DX9 game record performance), installing uninstalling many versions without issue. Lets hope the guys can provide you with a solution to the problem. :)

Just for info I posted this in another unrelated thread. a few minutes ago.
I can say I have instability with the NVENC codec (testing) on an older DX9 game, namely Dead Space 1. Game crash (CTD) the moment I try to record using NVENC. I'm going through my list of DX9 and DX11 games, so I'll let you know what else i find..
Asus RIVE
i7 3930K (C2)
Corsair H80i Hydro
Platinum Dominator 32GB 1866 DDR3 Quad
4GB GTX 670 SC X2 SLi
Samsung 256GB x2 830 SSD RAID 1
HDD: 2TB WD Caviar Black | 1TB x2 WD Caviar Red
Dell U3011 30" LCD + 24"x2 Samsung 2443
Win7 Pro x64

User avatar
Bandicam Company
Site Admin
Posts: 7082
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam doesn´t start after update

Mon Jun 02, 2014 4:20 pm

[EDIT]

Hello!

1. If you have checked the compatibility mode, it can happen.
Right-click on the Bandicam icon -> Properties -> uncheck "Run this program in compatibility mode for:" under the Compatibility tab, and then try it again.
Image

2. Please check your system tray as shown blow:
Image


3. We will also send an old version to your email address.

Please let us know your test result.

Thank you!

Upuauta
Posts: 7
Joined: Sat May 31, 2014 2:21 am

Re: Bandicam doesn´t start after update

Thu Jun 05, 2014 11:35 pm

Thanks for your help but I didn´t run it in compatibility mode.

Edit after some more testing:
Thanks for the two links. The first one didn´t work but the second one was ok. I installed Bandicam version 1.9.5.510 and it works well. Then I tried an update again and tried to start it afterwards - but it doesn´t start at all. It crashes with the same error from my first post.

Upuauta
Posts: 7
Joined: Sat May 31, 2014 2:21 am

Re: Bandicam doesn´t start after update

Fri Jun 06, 2014 12:13 am

Isn´t there a file I can download directly for the new version so I don´t have to use the update program? Perhaps that works?

User avatar
Bandicam Company
Site Admin
Posts: 7082
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam doesn´t start after update

Mon Jun 09, 2014 2:36 pm

Hello!
The first one didn´t work but the second one was ok.
It must be the problem with an anti-virus program.
What is your anti-virus program?

Upuauta
Posts: 7
Joined: Sat May 31, 2014 2:21 am

Re: Bandicam doesn´t start after update

Wed Jun 11, 2014 1:19 am

I use avast anti-virus program. I just deactivated avast completely and tried the update again - without success - it doesn`t start. Is it perhaps, because I use a 64bit WIN7?

Dfactor
Posts: 215
Joined: Wed Sep 18, 2013 7:14 am

Re: Bandicam doesn´t start after update

Wed Jun 11, 2014 4:13 am

Is it perhaps, because I use a 64bit WIN7?
No. Most of the Windows users are using 64-bit version now (Because usually Dual Core or above + 4GB and above RAM).

Upuauta
Posts: 7
Joined: Sat May 31, 2014 2:21 am

Re: Bandicam doesn´t start after update

Sun Jun 15, 2014 5:47 pm

So, there is no solution to this? And no single-download of the new version? Only the update-way to get it? That´s sad, so I´m stuck at a lower version.

Decicus
Posts: 294
Joined: Thu Jun 23, 2011 7:25 pm
Location: Norway
Contact: Website

Re: Bandicam doesn´t start after update

Tue Jun 17, 2014 8:18 pm

So, there is no solution to this? And no single-download of the new version? Only the update-way to get it? That´s sad, so I´m stuck at a lower version.
Are you not able to download it from this link? http://www.bandicam.com/downloads/
Norwegian translator for Bandicam.

Return to “Bandicam - General Discussion”

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 15 guests