I've been using Bandicam for many many years and recorded hundreds and hundreds of videos, rarely ever had I had any problems with this program. Today unfortunately, I did. I recorded a gameplay video, the little red FPS indicator was showing the entire time as if it was recording properly, but when I finished the video and went to look up on it, the file said 0kb.. so in other words.. it hadn't recorded anything. Sadness ensued.. =(
Then I logged into the game again and hit record for just a minute to see what was up and see if the problem remained, but no, it recorded the video as usual with no issue.
But this incident has spooked me; Is my once reliable recording software not reliable any more? I need to find out what caused this so it wont happen again. Any ideas?
I have not done ANY changes to my computer recently, nor my game, microphone or Bandicam's settings or anything else. None. I record in the same folder I always record my videos in, no, I didn't run out of hard drive space. This just came out of nowhere. I have a pretty powerful computer and a 3090 TI card and record with H264 NVENC; which is the way I've always done it without any problems...
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Bandicam Company
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Re: Bandicam Said It Was Recording but File tuned out as 0kb
Hello,
Since your test recording worked normally afterward, this does not appear to be an ongoing issue.
Unfortunately, it would be very difficult to determine the exact cause of a 0 KB file after the fact.
The recording session appears to have started, but some kind of temporary error likely occurred while writing the video data or finalizing the file when the recording stopped.
There are several possible causes, including Bandicam itself, NVENC, graphics drivers, or a storage-related issue, but without a way to reproduce the problem, it is not possible to identify the exact cause.
We understand how frustrating it is to lose a gameplay recording, especially when everything appeared to be working normally. Based on the information provided, this was most likely an isolated incident.
We apologize that we cannot offer a more definitive answer.
Thank you.
Since your test recording worked normally afterward, this does not appear to be an ongoing issue.
Unfortunately, it would be very difficult to determine the exact cause of a 0 KB file after the fact.
The recording session appears to have started, but some kind of temporary error likely occurred while writing the video data or finalizing the file when the recording stopped.
There are several possible causes, including Bandicam itself, NVENC, graphics drivers, or a storage-related issue, but without a way to reproduce the problem, it is not possible to identify the exact cause.
We understand how frustrating it is to lose a gameplay recording, especially when everything appeared to be working normally. Based on the information provided, this was most likely an isolated incident.
We apologize that we cannot offer a more definitive answer.
Thank you.
Re: Bandicam Said It Was Recording but File tuned out as 0kb
Thank you for your reply! Yep, I agree, this one is difficult to identify the cause for; and it seems to have been an isolated incident indeed, because after the test recording I have also recorded 2 long videos afterwards with no further issues. My Nvidia drivers were not super old (just a month or so outdated), but I did check if some new drivers had come out and it had; so I did do a clean install with the new drivers and the new Nvidia app. Anyway, hopefully it was a freak event that never comes back! 