They told you they'll tell you (whoa, what a sentence) when the problem is fixed so right now it isn't. I would recommend you to use the encoding mode and if this doesn't work, you should use another programm for the time.
(For example another programm is Freemake Video Converter) Also you could use a Programm like FormatFactory to change the video-format to something else than .mpg or .ts (e.g.: .avi or .mp4)
Thank you for reading my post. I hope you understand my "English".
I'm the German translator for some of Bandisoft's products and websites
(mostly Bandicut and Honeycam).