Mary_S
Posts: 2
Joined: Tue May 17, 2022 8:50 pm

Bandicam crashes when mic is on

Tue May 17, 2022 8:54 pm

Hello,

I faced the following issue while using bandicam.

I record video of my monitor and the voice is recorded as well. but when I activate the microphone so that my voice would be recorded as well, the program crashes. so I can not capture screen with both audio from the speakers and microphone. the program crashed immediately after I start recording. Would you please let me know what I should do?

Regards,
Mary

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes when mic is on

Tue May 17, 2022 10:28 pm

Hello Mary_S,

Could you please install Bandicam5.4.3 and check if your microphone issue still exist?
https://www.bandicam.com/downloads/

Please attach the screenshots of the Bandicam Recording settings window and Windows Sound settings window and the DxDiag.txt file.
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

Mary_S
Posts: 2
Joined: Tue May 17, 2022 8:50 pm

Re: Bandicam crashes when mic is on

Tue May 24, 2022 8:33 pm

Good Day,

I already have the latest version.

The settings and DxDiag are as follows
Attachments
Capture.PNG
Capture.PNG (81.95 KiB) Viewed 5551 times
DxDiag.txt
(152.47 KiB) Downloaded 205 times

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Bandicam Company
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Posts: 7802
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Re: Bandicam crashes when mic is on

Wed May 25, 2022 6:59 pm

Hello Mary_S,

Thank you for getting back to us.

We have received similar reports from other Bandicam users.
However, we couldn't reproduce the issue with our laptops.

We will let you know as soon as we have fixed the issue.

We're very sorry for this inconvenience.

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Bandicam Company
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Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Bandicam crashes when mic is on

Thu Jul 14, 2022 6:05 pm

Hello,

We are pleased to inform you that the microphone problem has been fixed on Bandicam 6.0.1!

Please check the latest version!
https://www.bandicam.com/downloads/

Thank you.

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