Klever187
Posts: 6
Joined: Sat Aug 26, 2017 12:48 am

Crashing After Win 11 upgrade

Sun Feb 06, 2022 1:44 am

Troubleshooting i've done:
Uninstall/Reinstall Bandicam
Uninstall/Reinstall/Update Graphics Card and drivers
Reinstall Bandicam and upgrade drivers
I have a Rx580 Graphics
Bandicam was working excellently prior to the upgrade. It may record once after installation but then it starts to freeze the second i hit record and says bandicam freezes, turns white, and says it stopped responding

What more can I do?

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Crashing After Win 11 upgrade

Mon Feb 07, 2022 12:02 pm

Hello Klever187,

Could you please get back to us with the information below?

1. Are you able to record with the H264(CPU) video codec?
2. Are you able to take a screenshot and see the captured image (.JPG or PNG)?
3. What is your recording mode and recording target?
4. Do you have the same issue with other recording mode and targets?

We look forward to hearing from you.

Thank you.

Liberty
Posts: 1
Joined: Sat Sep 24, 2022 11:37 am

Re: Crashing After Win 11 upgrade

Sat Sep 24, 2022 11:43 am

Hello!
I just purchased this software and was super excited to use it. But I'm having the same issue and I've never been able to record anything. Please help, I'm starting to regret this purchase. And yes, I've uninstalled and reinstalled...still didn't fix the issue.
Thanks

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Crashing After Win 11 upgrade

Mon Sep 26, 2022 6:46 pm

Hello Liberty,

Could you please get back to us with the information below?

1. Were you able to record with free version?
2. Are you able to take a screenshot and see the captured image (.JPG or PNG)?
3. What is your recording mode and recording target?

We look forward to hearing from you.

Thank you.

obaid
Posts: 1
Joined: Sun Nov 06, 2022 9:17 am

Re: Crashing After Win 11 upgrade

Sun Nov 06, 2022 9:20 am

Having the same issue after the windows 11 update. It was working fine on windows 10.

I can't take a screenshot even.

Anybody able to find the solution yet?

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Bandicam Company
Site Admin
Posts: 7802
Joined: Mon Dec 20, 2010 12:19 pm

Re: Crashing After Win 11 upgrade

Mon Nov 07, 2022 11:07 am

Hello obaid,

It might be a problem with the graphics driver.
First, please uninstall the graphics driver completely.
Image

And then, please install the latest version of the graphics driver and Bandicam.
If you still have the issue, please let us know your recording mode and recording target.

Thank you.

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