jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Bandicam crashs down on HP Elitebook 845 G8

Tue Jan 25, 2022 6:00 pm

Bandicam crashs down every time start recording on HP Elitebook 845 G8 (in China, it is called 战X ) with built in microphone.

The screenshot of Built-in microphone is attached.

While it works fine with an external microphone.
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Re: Bandicam crashs down on HP Elitebook 845 G8

Tue Jan 25, 2022 6:22 pm

Hello jcyrss,

Please let us know if you have the same issue when you disable the Noise Suppression filter.
Also, could you please attach the DxDiag.txt file?
If you don't know how to get a DxDiag.txt file, please follow the 6th step on the page below.
https://www.bandicam.com/support/tips/amd-app/#faq

Thank you.

jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Re: Bandicam crashs down on HP Elitebook 845 G8

Wed Jan 26, 2022 10:00 pm

Actually , that setting has always been turned off.
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jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Re: Bandicam crashs down on HP Elitebook 845 G8

Wed Jan 26, 2022 10:28 pm

Video of operation attached.

https://youtu.be/rnY8J8qZ4Jk

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Bandicam Company
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Re: Bandicam crashs down on HP Elitebook 845 G8

Thu Jan 27, 2022 7:15 pm

Hello jcyrss,

Thank you for getting back to us.

We have received similar reports from other Bandicam users.
However, we couldn't reproduce the issue with our laptops.

We will let you know as soon as we have fixed the issue.

We're very sorry for this inconvenience.

jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Re: Bandicam crashs down on HP Elitebook 845 G8

Thu Jan 27, 2022 8:58 pm

Really want to get this issue fix soon. I'm glad to help your dev guys to debug it. Could send me debug version bandicam to run on my laptopn so useful information could be collected to help solve it.

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Re: Bandicam crashs down on HP Elitebook 845 G8

Fri Jan 28, 2022 5:18 pm

Hello jcyrss,

Thank you for your reply.
We would appreciate it if you could send MEMORY.DMP and error log to bandicam@bandicam.com for further investigation.

(1) MEMORY.DMP
1. Right-click My Computer, and then click Properties.
2. Click Advanced system settings.
3. Click Settings under Startup and Recovery.
4. Select Auto memory dump, and save your settings.
5. Recreate your Bandicam issue and open the folder to find MEMORY.DMP
(%SystemRoot%\MEMORY.DMP)
6. Attach the file to the email.

(2) the error log file
1. Start Event Viewer by going to Start > search box (or press Windows
key + R to open the Run dialog box) and type eventvwr .
2. Within Event Viewer, expand Windows Logs.
3. Click Application and find the Bandicam error log.
4. Double click to open the error log and click the Copy button.
5. Paste it to the email.

Thank you.

jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Re: Bandicam crashs down on HP Elitebook 845 G8

Sat Jan 29, 2022 2:39 pm

1. The content of the error log file is as the following. The Language of Windows OS in my laptop is Chinese. So I try to translate it to English.

log name: Application
origin: Application Error
date: 2022/1/29 13:30:57
event ID: 1000
task type: (100)
level: error
keywords: 经典
user: 暂缺
comupter: jcy-hp-laptop
description:
error application name: bdcam.exe,version: 5.3.4.1894,timestamp: 0x61a938a8
error module name: bdcap64.dll,version: 3.1.3.335,timestamp: 0x61a9381c
exception code: 0xc0000005
error offset: 0x00000000008c524c
error process ID: 0xbb8
error application launch time: 0x01d814d162a2555e
error application path: C:\Program Files (x86)\Bandicam\bdcam.exe
error module path: C:\Program Files (x86)\Bandicam\bdcap64.dll
report ID: d0780043-e865-4803-92f3-efc72704deab
error application package full name:
error application package relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-29T05:30:57.2623041Z" />
<EventRecordID>67969</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>jcy-hp-laptop</Computer>
<Security />
</System>
<EventData>
<Data>bdcam.exe</Data>
<Data>5.3.4.1894</Data>
<Data>61a938a8</Data>
<Data>bdcap64.dll</Data>
<Data>3.1.3.335</Data>
<Data>61a9381c</Data>
<Data>c0000005</Data>
<Data>00000000008c524c</Data>
<Data>bb8</Data>
<Data>01d814d162a2555e</Data>
<Data>C:\Program Files (x86)\Bandicam\bdcam.exe</Data>
<Data>C:\Program Files (x86)\Bandicam\bdcap64.dll</Data>
<Data>d0780043-e865-4803-92f3-efc72704deab</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

jcyrss
Posts: 7
Joined: Tue Jan 25, 2022 5:38 pm

Re: Bandicam crashs down on HP Elitebook 845 G8

Sat Jan 29, 2022 2:46 pm

2. As of MEMORY.DMP file. I reproduced the bug and checked that file , found it was as huge as several GB.

So I deleted it and reproduced bug again, but the MEMORY.DMP file never got created again. Don't know why.

see the screenshot : https://user-images.githubusercontent.c ... 193d2a.png

You know its also not convenient to inline attach image file in this forum, so I put image file in github.

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Re: Bandicam crashs down on HP Elitebook 845 G8

Mon Jan 31, 2022 10:16 am

Hello jcyrss,

Thank you for your additional report.
We've forwarded it to our development team.

Thank you for your kind cooperation.

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