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by Bandicam Company
Mon Oct 25, 2021 2:40 pm
Forum: Bandicam - General Discussion
Topic: lost my email to my license
Replies: 1
Views: 484

Re: lost my email to my license

Hello notpoggers34,

Could you please send your receipt to bandicam@bandicam.com so that we can check your purchase information?

Thank you.
by Bandicam Company
Thu Oct 21, 2021 4:17 pm
Forum: Bandicam - General Discussion
Topic: Cannot locate bdcap32.dll
Replies: 1
Views: 2167

Re: Cannot locate bdcap32.dll

Hello Splekort,

First, please uninstall the current version of Bandicam and install the latest version(5.3.1) of it.
If it doesn't seem to help, please let us know if the Game Recording Mode works correctly with other targets.

Thank you.
by Bandicam Company
Wed Oct 20, 2021 10:39 am
Forum: Bandicam - General Discussion
Topic: Massive performance drops while recording
Replies: 2
Views: 2115

Re: Massive performance drops while recording

Hello,

What is the resolution of the video you recorded through Bandicam?
Please reduce the video resolution of the recording target and try again.

Please also try some solutions below:
https://www.bandicam.com/how-to-get-better-fps/
https://www.bandicam.com/faqs/how_to_re ... recording/
by Bandicam Company
Tue Oct 19, 2021 10:17 am
Forum: Bandicam - General Discussion
Topic: Different FPS on the screen and the video properties
Replies: 1
Views: 2333

Re: Different FPS on the screen and the video properties

Hello, 1) Did you set the fps to 60 in the Bandicam video settings window? (#3 of the image below) https://www.bandicam.com/support/settings/video/bandicam-format-settings3.png 2) If setting it to 60 does not solve the problem, please select the "prefer CFR" option and try again. (#2 of the image be...
by Bandicam Company
Mon Oct 18, 2021 3:39 pm
Forum: Bandicam - General Discussion
Topic: Change hotkey of drawing tools
Replies: 1
Views: 3223

Re: Change hotkey of drawing tools

Hello,

Unfortunately, you cannot change the hotkeys for the real-time drawing function.
We will forward your request to add the function and add the hotkey list on the official website to our development team.

Thank you.
by Bandicam Company
Mon Oct 18, 2021 2:26 pm
Forum: Bandicam - General Discussion
Topic: Failing to initialize the video capture device
Replies: 1
Views: 3661

Re: Failing to initialize the video capture device

Hello,

Please refer to the following FAQ page and attach the screenshot of the format selection menu.
https://www.bandicam.com/faqs/failed-to ... re-device/

Thank you.
by Bandicam Company
Wed Oct 13, 2021 7:13 pm
Forum: Bandicam - General Discussion
Topic: Video on Pin for pInterest
Replies: 1
Views: 4498

Re: Video on Pin for pInterest

Hello toddtaffeta,

We are sorry but we are not quite sure about your question.
Could you be more specific?
We look forward to your reply.

Thank you.
by Bandicam Company
Tue Oct 12, 2021 12:13 pm
Forum: Bandicam - General Discussion
Topic: Hi, A problem related to Honeycam Beta 4.0b11
Replies: 2
Views: 4858

Re: Hi, A problem related to Honeycam Beta 4.0b11

Hello,

Please check https://en.bandisoft.com/about/ to get support regarding the Honeycam issue.

Thank you.
by Bandicam Company
Fri Oct 08, 2021 7:18 pm
Forum: Bandicam - General Discussion
Topic: Multiple Displays but changes display
Replies: 6
Views: 11856

Re: Multiple Displays but changes display

Hello Nevermind54, "Display 1" in Bandicam is the monitor which you checked "Make this my main display" option in Windows display settings menu. If you select the full screen recording mode in Bandicam and select "Display 1", "Display 2", "Display 3", and "Display 4" in Bandicam menu, you can see th...
by Bandicam Company
Tue Oct 05, 2021 5:14 pm
Forum: Bandicut - General Discussion
Topic: Feature request. Modern CoDecs
Replies: 1
Views: 9308

Re: Feature request. Modern CoDecs

We will forward your opinion to the development team.
However, we ask for your understanding that it is difficult to provide an exact date.

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