Black Screen Problem: The recorded video file is black

The black screen problem may occur because of the codec, media player, video acceleration function (overlay output) or copy-protection program. If you are hearing sound but not seeing video when you play the recorded video, please try some solutions below:

1. It might be a problem with the video codec or your media player.

1) Please choose the "Xvid" video codec and try again.
2) Please try VLC media player or POT media player and try again.
3) If you recorded a video with the "H264 (CPU)" codec in "Windows 8 (or 10)" and play the video through Windows Media Player in "Windows 7", you will have the black screen issue. Please use VLC media player or POT media player or use another video codec instead of the "H264 (CPU)" codec.


2. Please try the 'Game Recording' mode instead of the 'Screen Recording' mode.

To record a game, please use the Game Recording mode of Bandicam.

Game and Screen Recording mode


3. Start Bandicam before the recording target.

Please use the latest verison of Bandicam and start Bandicam before the recording target. While Bandicam is running, Bandicam shuts off the overlay output and the streaming videos will not be played through the overlay output.

4. It might be a problem with a copy-protection program

If you can't record a specific website/video such as Netflix, it might be a problem with a copy-protection program. Restart your Windows, run Chrome (or Firefox), and try to record the website/video again. If you still have the problem, you can't record the copy-protected website/video.

5. Change the "video acceleration function" setting (Windows XP only).

Click the right mouse button on the main screen of the computer, and click the 'Properties' option, then go through 'Display Properties > Settings > Advanced > Troubleshoot, and set to 'None' at the hardware acceleration menu.

6. Re-install the graphics card driver and DirectX.


7. If you still have the problem, send your video file to bandicam@bandicam.com

You may send the video file through the storage service below:
  • Google Drive (15GB): https://drive.google.com
  • Onedrive (10GB): https://onedrive.live.com/
  • Send-anywhere.com (10GB): https://www.send-anywhere.com/
  • Dropbox (2GB): http://www.dropbox.com/


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